1. Scope

These General Terms and Conditions (GTC) apply to all contracts, services and deliveries between Miracle Garden (hereinafter "Contractor") and the customer (hereinafter "Client") with registered office or residence in Switzerland, unless otherwise agreed in writing.

2. Services

The contractor offers gardening and landscaping services, including garden planning, design, maintenance, and related work. The type, scope, and execution of the services are determined by the individually prepared quotation and the corresponding order confirmation.

3. Offers and conclusion of contract

All offers are non-binding. A legally binding contract is only concluded upon written confirmation of the order or upon commencement of work by the contractor. The initial consultation is free of charge and serves to determine your needs and prepare a quote.

4. Prices and payment terms

All prices are in Swiss francs (CHF) including statutory VAT, unless otherwise stated. Invoices are payable within 7 days of the invoice date without deduction. In case of late payment, the contractor reserves the right to charge default interest in accordance with Art. 104 of the Swiss Code of Obligations (OR) (currently 5% per annum).

5. Execution and duty to cooperate

The client undertakes to provide the contractor with unhindered access to the work area and to provide the necessary connections (e.g., water, electricity). The contractor is not liable for delays resulting from insufficient cooperation on the part of the client; the deadlines will be extended accordingly.

6. Acceptance and notification of defects

Upon completion, the work will be jointly accepted. Any defects must be reported in writing upon acceptance or within 7 days at the latest (Art. 367 et seq. of the Swiss Code of Obligations). In the case of justified complaints, the contractor will either repair the work or provide a replacement, at his discretion.

7. Withdrawal and cancellation

Withdrawal from the contract is only possible for good cause. If the client cancels the contract after the order has been placed but before execution, the contractor reserves the right to charge a flat-rate compensation of up to 20% of the agreed contract value.

8. Liability

The contractor is liable exclusively for damages caused by intentional or grossly negligent conduct. No liability is assumed for indirect, consequential damages, or force majeure. Liability is excluded to the extent permitted by law.

9. Data protection

The contractor undertakes to treat the client's personal data confidentially and to use it exclusively for the purpose of executing the contract in accordance with the provisions of the Swiss Data Protection Act (DSG).

10. Applicable law and place of jurisdiction

Swiss law applies exclusively. The place of jurisdiction is the contractor's registered office, unless mandatory legal provisions stipulate a different place of jurisdiction.